During the Open House at the Animal Ark in Reno, Nevada I managed to catch the resident cougar sniffing a sage plant.
We make every attempt to ship the same or next day for in-stock items. Any photographs that need to be printed will be shipped either directly from the printing lab or as soon as we receive the print from the lab and it has been inspected. Our standard shipping partners are USPS, FedEx, UPS. Tracking numbers will be provided with all of our orders that have been processed. If you are wanting an expedited shipment or have any questions, please don't hesitate to contact us.
Guarantee of Satisfaction. Your complete satisfaction is very important to us. We are confident you will be pleased with your print. Shipping charges are not refundable. The customer must pay return shipping charges unless it was our shipping error. All returns are subject to a 20% processing fee. Return Authorization You must inform us via email prior to shipping a return in order to receive proper instructions and authorization. Return postage and insurance of the value of the item will be the responsibility of the customer. You are responsible for returning the print to us in its original condition, insured for its full value. For return instructions: Returns Damaged Returns We gladly accept any returns that follow the above return guidelines. However, art prints are very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options: 1) We can return the item(s) to you at no additional charge 2) We can refund 50% of the purchase price of the item(s) 3) We can offer you store credit for 50% of the purchase price of the item(s) All sales are final 30 days from the purchase date.
Cancellation / Return / Exchange Policy
We would be happy to cancel your order prior to shipping. If we have already shipped a product you must accept delivery and ship the item back to us. We need to receive the order in the New, Unused, and Undamaged condition. Upon inspection when the item has been deemed to meet those conditions will we cancel your order/accept the return and issue a refund less any original shipping cost. EXCHANGES Please contact us immediately if there is any discrepancy with your order. You may exchange it or return the item within 7 days from receipt. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory.