At Dorinda's Chocolates, we want to ensure that our customers get the freshest product in the best possible condition. Our first priority is ensuring your product arrives in perfect condition. Truckee, Tahoe and Reno area residents can arrange for personal pick up by selecting "local" at check out. Please leave a contact number and best time to call in the notes area. Standard Shipping orders are sent via USPS Priority 2 day, Monday-Thursday. Rush Shipping orders are sent via Overnight Express, Monday-Thursday. Orders must be placed by 12pm (PST) for same day shipping. During the warm season (May 1st through October 14th): All orders are packed in insulated packages (ice may be used when necessary). Orders must be placed by 12pm (PST) for same day shipping. To limit transit time, orders are NEVER shipped over the weekend, so your chocolates won’t sit in an environment with an uncontrolled temperature. Orders placed and received AFTER 12PM PST will ship the next available ship day. We are only able to ship within the U.S. We are unable to ship to APO or FPO addresses. For Alaska and Hawaii, see chart below for additional charges. USPS has permission to leave packages at the recipient address if no one is there to sign for it. Dorinda's Chocolates is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. When possible, we suggest shipping to a business location. Dorinda's Chocolates will not refund purchases if the product is damaged or melted after the first delivery attempt, or if it is returned to us by USPS. PLEASE DOUBLE CHECK THE SHIPPING ADDRESSES BEFORE SUBMITTING YOUR ORDER. Dorinda's Chocolates cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation / Return / Exchange Policy